All cancellation requests are subject to the following terms:
- Cancellation requests received 12+ hours in advance receive a full refund.
- Cancellation requests received at least 6 hours in advance receive a 50% refund
- Cancellation requests received less than 6 hours in advance are ineligible for a refund
Reschedule Policy
Due to our bookings schedule, we can only allow ONE (1) reschedule per group/booking/individual. If you believe you can’t make your previously scheduled time, but are unsure of when you’ll be able to reschedule, simply request a credit either via phone or e-mail (info@lockcityadventures.com) and we’ll make a note on your account. Initiating a reschedule will exclude the possibility of a refund at a later date, due to the expenses used to cover the original booking time (labor, electricity, etc…). Additional reschedules after your first reschedule will incur a $15 fee, due at the time of rescheduling.
Cancellation Policy
Please submit all cancellation requests HERE – Our customer sevice staff have no information or control over processing your refunds – This is handled by our Finance department. If approved, the refunded balance will be placed back into your account 1-5 business days after the cancellation is completed. If you booked a game within 6 hours of your appointment, all sales are final.
LAST UPDATED: 2/21/2026 @13:51 PM EST